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info@mindrex.ai

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+97154105161

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Nad Al Sheba, Dubai, UAE

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Monday – Friday: 8:30 AM – 5:30 PM
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Privacy Policy

Last Updated: September 3, 2025

1. Introduction

MindRex (“MindRex,” “we,” “us,” or “our”) recognizes the importance of protecting any personally identifiable information (“Personal Information”). We have established this Privacy Policy to explain how we collect, use, store, and share information when you interact with our publicly available website at (the “Site”) and when you engage with us through other channels, including email, business transactions, and offline interactions. When you enter our site, you accept the fact that you are voluntarily providing us with your Personal Information, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using the site or sharing your information with us. This Privacy Policy applies to data collected directly through the Site as well as data collected through other business-related activities, such as meetings, sales discussions, and client onboarding.

2. Types of Information We Collect

2.1 Personal Information

Personal Information means any data that can identify an individual. If you choose to share your Personal Information with MindRex, we may use it for several purposes that are directly related to delivering our services and maintaining our relationship with you. We may use your details to respond to inquiries about our solutions, to process service requests or to provide updates about ongoing projects.

Full name and identity details: We collect your first name, last name, and in some cases, company identity or job title when you voluntarily provide them through forms, inquiries, or contractual interactions. This helps us personalize communication and ensure that we are engaging with the right representative.
Email addresses: We collect your email address when you subscribe to updates, request information, or engage in service discussions. This allows us to provide direct responses, share project updates, and send newsletters if you have opted in.
Phone numbers: We collect mobile or business phone numbers to maintain reliable communication during project lifecycles, for scheduling meetings, or to provide urgent support when needed.
Business and mailing addresses: We may collect your office location or business address to issue invoices, create contracts, or arrange in-person meetings if required.
Employment and organizational details: When relevant, we may ask for your company name, size, industry, and team structure. This helps us understand your operational environment and deliver tailored software or AI-driven solutions that fit your needs.
Billing and financial information: For customers engaging in paid services, we may collect billing addresses, transaction records, and payment details to process invoices and comply with financial regulations. Sensitive payment details are handled through secure third-party processors.
Account credentials: If we set up accounts for project management platforms, client portals, or testing environments, we may store usernames or access details in a secure and encrypted format to facilitate collaboration.

2.2 Non-Personal Information

We also collect non-identifiable data. This information is aggregated and helps us analyze trends, improve performance, and optimize usability. In addition to Personal Information, we may collect non-personal, statistical information about how users interact with our Site. This may include details such as IP addresses, the type of browser or device being used, referring websites, the pages visited on our Site, the amount of time spent on each page, and clickstream data. This information is gathered through technologies such as cookies and log files and is used to analyze trends, improve the performance of our Site, and better understand the needs of our visitors The non-personal information we collect includes:

IP addresses and network identifiers: We log IP addresses to help us understand traffic sources, detect unusual access patterns, and maintain system security. These identifiers also help us infer approximate location such as city or region, which allows us to optimize our services.
Browser type and version details: We record the type and version of the web browser you use so that we can ensure compatibility, deliver pages efficiently, and resolve technical issues quickly.
Device type and operating system: We track whether you access our Site through a desktop, tablet, or mobile device, as well as the operating system you are running. This helps us tailor layouts and functionality to different environments.
Date and time of access: We note the exact date and time of each visit, which helps us identify peak usage periods and allocate resources accordingly.
Technical performance data: We collect details such as page loading times, error logs, and server response codes to identify issues and enhance system performance.

3. How We Use Information

We use the information we collect for specific and legitimate purposes. Personal information helps us identify and communicate with you as a client, partner, or user, while non-personal and technical information allows us to improve the stability, performance, and security of our systems. All combined, these information enable us to respond effectively to inquiries:

Service Delivery: To provide software development, AI integration, maintenance, and technical support.
Communication: To respond to inquiries, send updates, and provide information about projects or our services.
Product Improvement: To refine AI models, improve algorithms, and enhance system reliability through feedback loops.
Security: To detect suspicious activity, protect against fraud, and maintain secure systems.
Legal Compliance: To meet regulatory requirements, enforce agreements, and resolve disputes.
Marketing (with consent): To share news, case studies, and updates about our solutions if you subscribe to communications.

4. Sharing of Information

We do not sell, rent, or trade your personal information under any circumstances. Your data is treated with care, and sharing only happens in limited situations where it is necessary to support our services or comply with the law. In some cases, we work with trusted service providers such as cloud hosting platforms, secure storage vendors, or analytics partners. These providers help us deliver reliable, scalable, and efficient services, and we require them to follow strict confidentiality and security standards. There may also be times when we must comply with legal obligations, such as responding to valid requests from regulators or government authorities. In certain projects, we may integrate third-party tools, APIs, or external systems to provide functionality you request. In these cases, only the essential information is shared, and we ensure this happens with your knowledge and, where required, with your consent. Across all scenarios, we carefully vet every partner, review their security practices, and make sure your information is always handled responsibly and in line with our privacy standards.

5. Cookies and Tracking Technologies

Like many websites, the MindRex Site uses cookies and other tracking technologies to enhance functionality and personalize your experience. These cookies are small text files placed on your device that allow us to recognize your browser and remember your preferences. We use different types of cookies. Session cookies help us manage site navigation and expire when you close your browser, while preference cookies allow us to remember settings such as your chosen language. We use analytics cookies to understand how visitors interact with our Site, which helps us optimize usability. In some cases, we may use advertising cookies that enable us to display relevant information about our services on other websites you visit. You always have the option to control cookies through your browser settings. Please note, however, that disabling cookies may affect certain features of the Site.

6. Security of Information

MindRex takes security seriously and applies strong protocols to protect your Personal Information against unauthorized access, misuse, alteration, or loss. The approach comes up with technical measures such as encryption of data in transit and at rest, firewalls, and intrusion detection systems. We also implement organizational controls, including role-based access, regular audits, and training for employees handling sensitive data. Only authorized staff, contractors, and agents who need the information to operate, develop, or improve our services are granted access, and they are bound by confidentiality agreements. Breach of these obligations can result in disciplinary action, including termination or legal proceedings.

7. Data Security

We apply a layered approach to protect your data from unauthorized access or misuse. One important measure is encryption, which ensures that all data is encrypted both when it is transmitted across the internet and when it is stored on our servers. We also apply strict access controls, meaning that only authorized personnel can access sensitive data, and access is granted only on a need-to-know basis using role-based permissions. We monitor all system activity and maintain detailed logs, which allow us to detect and respond quickly to any unusual or suspicious behavior. We also maintain secure backups of data and have disaster recovery plans in place. We also conduct regular penetration tests and security audits to identify and fix vulnerabilities before they can be exploited.

8. Data Retention

We only keep your information for as long as it is needed to serve its intended purpose. For project data, this means we keep the files, datasets, and configurations only for the duration of the engagement. Once the project ends, we securely delete or anonymize this information unless you specifically request us to retain it for future use. For account data, such as your contact information and billing details, we retain it while you maintain an account with us. AI training data is managed carefully: we anonymize it wherever possible and refresh it periodically to ensure that outdated or irrelevant information does not remain in our systems. Finally, certain types of data may need to be kept longer due to legal or compliance requirements, for example for auditing or dispute resolution. When the retention period ends, the data is either permanently deleted or converted into a form where it cannot identify you.

9. Your Rights

We believe that you should always have control over your personal information, and we make it easy for you to exercise your rights. You have the right to access your data, which means you can request a copy of the personal information we hold about you. You also have the right to correct your data if it is inaccurate or incomplete. If you no longer want us to store your information, you can ask for it to be deleted, provided that no legal obligation requires us to keep it.

You can request restrictions on how we process your data, for example if you want us to use it only for specific purposes. You can also exercise the right of portability, meaning you can request to receive your data in a structured, machine-readable format that you can transfer to another provider. Finally, if you previously gave consent for certain processing activities, you have the right to withdraw that consent at any time. We handle all such requests promptly and in a transparent manner.

10. Third-Party Services

In certain cases, we integrate external APIs that enable functionality such as payment processing, communication tools, or analytics. These integrations require us to share specific pieces of data with the provider, but we always restrict the scope to what is strictly necessary for the service to function. We recognize that every third-party provider has its own privacy policy and internal processes. While we take care to verify their security measures before integration, we encourage our users to review these third-party policies directly, since their handling of data may extend beyond our direct control.

When working with third-party software vendors, we apply contractual safeguards that require them to handle data in compliance with applicable laws such as GDPR, UAE PDPL, and other regional data protection regulations. This ensures that they remain accountable for protecting any information they receive through our systems. Please note that we do not share personal information with third-party services for independent marketing purposes. Any data transferred is limited to operational needs such as authentication, secure storage, or performance optimization, and the use of such data is governed by the agreements in place with those providers. While we are not responsible for the independent decisions made by third parties once the data is in their systems, we continually monitor our integrations and partnerships. This includes conducting periodic reviews of their compliance frameworks and security audits to ensure ongoing reliability.

11. Children’s Privacy

The Site is not directed at children under the age of 13, and we do not knowingly collect Personal Information from minors. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete it from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When updates are made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests about this policy or the way your data is handled, you can contact us at any time by email or through our official website. We are here to respond promptly and clearly to any concerns or requests regarding your privacy.

Email Address:

support@mindrex.ai

Contact Number:

+92 300 1192886

Office Location:

Nad Al Sheba, Dubai, UAE